FAQ — Delivery, Sizing & Returns
FAUX FUR JACKETS
What are they made of?
Long, curly faux fur (100% polyester) with a smooth satin-feel lining. The Mongolian-lamb look — soft, curly pile — with no animal fur.
How do they fit?
A relaxed, slightly cropped fit — true to size. Sizes S to XL. Between sizes? Size down for a neater fit, size up for an oversized look. Still unsure — DM us on Instagram @xsiva_id or email support@xsivaid.com with your height and usual UK size and we'll help you choose.
Do they have pockets?
No — the jackets are pocket-free for a clean, smooth silhouette.
How do I look after it?
Spot clean only. No machine wash, bleach, tumble dry or iron. Shake gently and let it air to bring the curls back. Store hanging in a breathable garment bag.
How do I style it?
Over a baby tee and jeans by day, over satin or lace at night — see our guide How to Style a Curly Faux Fur Jacket in London This Winter.
PRESS-ON NAILS
What's in a set?
A full set of ABS acrylic press-on nails in a range of widths to fit most nail beds, plus adhesive tabs, nail glue and a nail file. One set per design — once it's gone, it's gone.
How do I apply them?
Clean, dry nails → match a size to each finger → stick on a tab (or use the glue for longer wear) → press from the cuticle and hold 20–30 seconds. Keep hands out of water for the first hour. To remove, soak in warm soapy water — don't force them off. Step-by-step: Press-On Nails UK: How to Apply Them for a Salon Look at Home.
Which nails go with which jacket?
Every XSIVA look comes with matching nails — see the press-on nails and faux fur jackets.
GIFTS & GIVEAWAY
Looking for a present?
Curly faux fur for the big gift, press-on nails for every stocking — shop The Gift Edit or read our Christmas Gift Guide 2026.
Is there a giveaway on?
Yes — “3 Drops. 1 Fur.” on Instagram @xsiva_id: two press-on nail drops (3 winners each), then a faux fur jacket + nails before Black Friday. Entering earlier drops gives you extra chances in the final one. UK 18+, free to enter — dates and full terms.
DELIVERY
UK delivery options
| Standard — Evri, 2–4 working days | £2.62 |
| Royal Mail Tracked 48 — aims 2–3 days | £3.65 |
| Royal Mail Tracked 24 — aims next day | £4.65 |
| Next Day Delivery — 1 working day (order before 12:00) | £11.20 |
You'll get a tracking email once your order is on its way.
International
| EU — Royal Mail International Tracked, 3–5 business days | £9.40 |
| USA — Royal Mail International Tracked, 6–7 business days | from £14.25 |
| Rest of world — Royal Mail International Tracked, 6–7 business days | from £16.95 |
Outside the UK, import duties and taxes may apply. See our Shipping Policy.
PAYMENT
Cards, Apple Pay, Google Pay, Shop Pay and Klarna at checkout.
RETURNS
Can I return something?
Yes — email support@xsivaid.com within 14 days of delivery with your order number, the item, the reason and photos showing the tags still on. Items must be unworn with all tags attached. We reply within 24–48 hours and send a prepaid tracked label (for UK returns the label cost is deducted from the refund unless the item is faulty). Exchanges: UK only. Full details: Refund Policy.
Can I cancel?
Email us within 24 hours of ordering — we'll do our best before it ships.
STILL A QUESTION?
support@xsivaid.com · Instagram @xsiva_id · London
